Frequently Asked Questions

You may send your ponytail to the below address:
Pantene Beautiful Lengths
Attn: 192-123
806 SE 18th Ave.
Grand Rapids, MN 55744

All donated hair must be at least 8 inches long. If your shorter layers are less than 8 inches, then we suggest that your shorter layers be pinned up so you can cut and donate your longest layer only.

Pantene Beautiful Lengths supports all types of cancer. Any woman who has lost her hair due to cancer treatments is eligible to recieve a wig from the American Cancer Society.

Yes, we accept international donations as Pantene Beautiful Lengths currently only exists in North America.

Once hair is received and processed, you will be keyed for a thank-you letter. Because the process is so extensive, this may take several months.

Hair may be colored with vegetable dyes, rinses, and semi-permanent dyes. It cannot be bleached, permanently colored, or chemically treated (if unsure, ask your stylist).

Donated hair must be a minimum of 8 inches long (measured from just above the elastic band of the ponytail to the ends).

Wavy or curly hair may be straightened before measuring.

Hair should be freshly washed and completely dry, without any styling products. Hair must also be donated in a binded ponytail.

No, we don’t currently have a list of salons. Most donors go to their regular stylist with our list of instructions for how to make the cut and mail the donated ponytail themselves.

There are separate organizations that work with children needing wigs, so this Pantene program was designed to help women battling cancer. Our wigs are created for adult head sizes and are not suitable for children’s small heads. Older teenagers are welcome to contact the American Cancer Society to inquire about local availability of wigs.

The Pantene Beautiful Lengths program was created to support all women living with cancer and all cancer research, including but not exclusive to breast cancer. The ribbon logo created for the program incorporates both lavender, which is a symbol to represent general cancer awareness, and pink, to represent the Pantene Beautiful Lengths product collection.